Successful communication for public servants
- Have you ever counted how many people you communicated with in just one day at work and in what ways?
- Was your communication with them always successful?
- Has good communication ever helped you at work, while bad communication made it much more difficult?
Communication skills are learned and perfected throughout life.
This is the beginning of the text on the website of the National Academy of Public Administration (NAPA), presenting a set of online trainings called "Successful Communication" created for the needs of public administration by the project "EU for PAR Visibility and Communication".
It is an intro to 5 online modules full of many examples and practical advice for everyday situations that employees in the public administration encounter. These are modern interactive trainings with audio and video content, interactive presentations and quizzes. The trainings cover the following topics:
- Modern PA service oriented towards citizens and the economic sector
- Public Speaking
- Communicator
- Crisis communication
- Communication in Social Media
The trainings were developed by experts with many years of practical experience, gathered around the EU for PAR Visibility and Communication project. They aim to improve the communication skills of public servants and contribute to more successful communication between public administration and citizens and/or the economic sector.
At the end of each training, the participants take a short test with basic questions from the given training. After passing the test, they receive a certificate of successfully attended training.
All public administration employees who have registered for attending trainings on the NAPA website can access this group of trainings at any time, i.e. when it suits them. More information about NAPA trainings can be found at https://www.napa.gov.rs
